Is switching from my current online ordering system to iOrders difficult?
Transitioning to iOrders is a straightforward process fully supported by our dedicated team. We assign a personal onboarding specialist to manage your account transition, including complete menu digitization and system setup. Most restaurants complete their transition within five to seven business days, experiencing minimal disruption to their daily operations.
Can I integrate iOrders with my existing POS system?
Absolutely, Yes. iOrders offers extensive integration capabilities with major POS systems, including Toast, Square, Clover, and Aloha. Our platform enables real-time order synchronization, automated menu updates, and comprehensive sales data consolidation. The system also supports inventory management synchronization and employee management integration.
How does the loyalty program work?
With iOrders loyalty program, you can structure rewards in multiple ways, including points, cash back, or specific item rewards. The program supports tiered membership levels and automatically handles birthday and anniversary rewards. All program parameters can be adjusted through your dashboard at any time, allowing you to optimize customer engagement and return on investment based on real-time analytics.
What marketing support does iOrders provide?
iOrders delivers comprehensive marketing support through an integrated suite of tools. Our multi-channel marketing capabilities encompass email automation, SMS campaign management, push notifications, and social media integration. Our system also offers predictive analytics to help optimize your promotions and maximize their effectiveness.
How secure are the payments processed through iOrders?
Security is paramount in our payment processing system. iOrders maintains PCI DSS Level 1 compliance, the highest security standard in the industry. All transactions are protected by end-to-end encryption, and sensitive data is secured through advanced tokenization. Your customers' payment information is stored securely with regular backups, and multiple authentication layers ensure authorized access only.
Can I offer both pickup and delivery?
Yes. iOrders supports both pickup and delivery options, with flexibility to manage your own delivery service or integrate with third-party providers.
How often can I update my menu?
You can modify items, prices, and availability instantly through our user-friendly interface. The system supports bulk uploads for large menu changes and allows you to schedule menu updates for different dayparts. You can manage seasonal menus, set up special promotions, and update inventory-based availability as needed. Our analytics tools help you track menu item performance to optimize your offerings.
What kind of customer support does iOrders offer?
iOrders provides comprehensive, multi-tiered support to ensure your success. Our technical support team is available 24/7 for emergency assistance through multiple channels, including phone, email, and chat. Each client receives a dedicated account manager who conducts quarterly business reviews and provides performance optimization consultation.
What are the contract terms and commitment periods?
iOrders offers flexible engagement options to suit various business needs. While we recommend a three-month initial term to fully experience the platform's benefits, we also provide monthly billing options with no long-term contract required. All plans come with transparent pricing, no setup fees, and a 30-day money-back guarantee. Contact our sales team for more details on pricing and commitments.
