PRIVACY POLICY

Last updated: July 25 2025

iOrders Technology Services Inc. (“iOrders,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains, in clear terms, what personal information we collect, how we use it, with whom we share it, and the choices you have when you use our websites, apps, and other services (collectively, the “Services”). Using the Services means you agree to this Policy and to our Terms of Service.

1. Information We Collect

A. Information You Provide

Placing an Order: We collect information relating to any orders you place on the iOrders Platform, including the IP address of the device used to place the order to help protect against theft, fraud and unauthorized access to an account, and certain payment information using the secure services of our payment processors. The information will include your name, phone number, email, delivery address, items ordered, special instructions. At checkout, your card and billing details (“Payment Information”) go straight to our third‑party payment processor; iOrders never receives or stores that data. See the “Payment Processing” section for details.
Restaurants and Merchants: To list your establishment on the iOrders Platform, you (or an authorized representative) must submit business and contact details—including the restaurant or merchant name, telephone number, email address, physical location, and any supporting vendor documentation we request. When employees of a vendor communicate with us (for example, by phone, email, or chat), we may also collect their professional contact information to respond and manage the account.
Drivers and Delivery Partners: When you enroll to deliver an order processed through us whether as an individual driver or on behalf of a delivery‑service partner—we collect your name, email, phone number, and other basic details. For each pickup and drop‑off, we also process operational data such as real‑time location and delivery status so we can coordinate and track the order.
Direct Interactions & Marketing Messages: Whenever you reach out to us, we may obtain additional personal data. For instance, a restaurant representative requesting a demo will provide their name, phone number, and email address. Likewise, if you opt in to our marketing communications, we collect your name, email, phone number, and order history.
Job Applications: When you apply for employment, whether directly on our website or through a third-party platform, we will receive your contact details and the information contained in your résumé, such as your education and employment history.

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B. Information We Collect Automatically

Device and Log Data. When you access the Services, we automatically record technical details about the device and connection you use, including your IP address, browser type, operating‑system version, device identifiers, date/time stamps, crash reports, and other system logs. These data help us diagnose problems, maintain security, and ensure the Services function properly. We may combine this information with other data we hold to detect fraud and abuse.
Usage Data. We collect information about how you interact with the Services, such as the pages or screens you view, the features you use, the links you click, search queries, and the length of time you spend on each page. We use this data to analyze performance, improve content, and understand user behavior. Aggregated or anonymized usage metrics may also be used to develop new products or features.
Location Data. If you enable location permissions in a mobile app or browser, we obtain precise GPS coordinates to facilitate functions like order tracking and delivery routing. When precise access is not granted, we infer a coarse location (for example, city or region) from your IP address or other network signals to provide relevant content and comply with regulatory requirements. You can disable or adjust location sharing at any time in your device settings.
Cookies and Similar Technologies. We and our service providers use cookies, pixel tags, SDKs, and local storage to recognize your browser or device, remember preferences, measure campaign effectiveness, and compile usage analytics. These technologies may also be employed to deliver personalized content or ads in accordance with your settings and applicable law. You can control or delete cookies through your browser settings but disabling them may affect certain features of the Services.

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C. Information from Others

We may obtain personal information about you from third‑party sources and combine it with the data we collect directly. All such information is handled in accordance with this Privacy Policy.
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Restaurants and Merchants. When you place an order, the participating restaurant or merchant may share order details, loyalty‑program balances, feedback, or issue‑resolution notes with us. We use this data to complete the transaction, provide customer support, and reconcile payouts.
Delivery Partners and Drivers. Our delivery‑service partners send us operational updates—such as driver identity, vehicle information, pick‑up times, real‑time GPS pings, and proof‑of‑delivery events—so we can track orders, optimize routes, and notify customers of status changes.
Payment Processors and Fraud‑Prevention Services. After you submit your Payment Information to a third‑party processor, we receive limited tokens or risk‑assessment signals (for example, pass/fail indicators) that enable us to verify payment, detect fraud, and issue refunds without storing your full card details.
Marketing, Advertising, and Analytics Providers. We may receive aggregated audience segments, device‑matching results, or campaign‑performance reports to help us measure reach, personalize content, and improve advertising effectiveness. These providers are contractually prohibited from using the information for their own independent marketing unless you have given them separate consent.
Authentication or Identity‑Verification Services. If we need to confirm a merchant’s or driver’s credentials, we may obtain verification outcomes—such as “cleared,” “pending,” or relevant license data—from specialized vendors. This helps us comply with legal and safety requirements.
Publicly Available Sources. We may supplement our records with information from public registers, social‑media profiles, or government filings to maintain accurate business contact details and satisfy compliance obligations.
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Any third party that supplies us with personal information must do so in compliance with applicable privacy laws and, where required, represent that it has the right to share such information with us for the purposes described above.

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D. Payments

All payments made through the Services are handled by an independent payment processor (e.g., Stripe) (the “Payment Processor”). To complete your transaction, the Payment Processor collects information such as your name, email address, billing address, and payment card details (“Payment Information”). The Payment Processor handles your information under its own terms and privacy notice, while any data it passes to us is governed by this Privacy Policy.

2. How We Use Personal Information

Operate and enhance the Services. We use your information to process orders and deliveries, troubleshoot issues, analyze usage patterns, and develop new features—all so the platform functions smoothly and continues to improve.
Facilitate payments and payouts. Your data enables us to instruct our payment processor to charge you securely and to remit the correct funds to restaurants and delivery partners.
Communicate with you. We rely on your contact details to send essential messages—such as order confirmations, delivery updates, account alerts—and, where permitted by law or your consent, promotional offers that you can opt out of at any time.
Protect the platform and its users. We monitor technical, usage, and payment information to detect, investigate, and prevent fraud, abuse, or security incidents.
Meet legal and contractual requirements. We retain, use, or disclose information as necessary to comply with tax, accounting, and regulatory obligations, respond to lawful requests, and enforce our Terms of Service and other agreements.

3. How We Share Personal Information

We do not disclose your personal information except as outlined below or as otherwise explained at the point of collection. No mobile numbers, opt‑in keywords, or SMS consent data are ever sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
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Our employees: In the course of their work, our employees may need to access your Personal Information, for example, when you contact us or request support. Their access is limited to what is necessary to perform their duties.
Order Fulfilment: We share only the information needed—such as your order details, delivery address, and a contact number—with the restaurant you selected and, for delivery orders, with the assigned driver or delivery‑service partner.
Dispute Resolution: If you report an issue with an order, we may pass the relevant details (order ID, issue description, and your contact information) to the restaurant or driver so they can investigate and resolve the matter.
Vendors & Service Providers: Trusted third parties (e.g., cloud hosts, payment processors, email/SMS platforms, analytics tools, customer‑support software) receive only the data necessary to perform services for us and must keep it confidential.
Mobile Numbers & 10DLC Compliance: Your mobile number and SMS content are shared only with our messaging platform and the wireless carriers that route texts so they can deliver the alerts you requested; consent you grant to us cannot be reused by any other business.

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Marketing & Analytics: With your consent or were permitted by law, we share pseudonymous identifiers and aggregated usage metrics—never your phone number or SMS consent data—to measure campaign performance and personalize content.
Legal & Safety Disclosures; We may disclose information when required by law, court order, or lawful request, or when necessary to protect your rights, our rights, or the safety of others, detect fraud, or enforce our terms.
Business Transfers: If we engage in a merger, acquisition, financing, or sale of assets, your information may be transferred to the successor entity or its advisers under strict confidentiality and in accordance with this Privacy Policy.
With Your Consent.: In all other situations, we share your personal information only when you expressly authorize or direct us to do so.

4. Your Choices & Rights

You can opt‑out of marketing emails by clicking “unsubscribe,” or reply STOP to SMS.
You can disable location sharing or cookies in your device or browser settings.
Access, correct, or delete certain account information through your profile or by contacting us.
The Personal Information Protection and Electronic Documents Act, Schedule 1, Clause 4.9 permits Canadian residents that are users of our website to request certain information regarding the existence, use, and disclosure of personal information and authorizes access to that information. To make such a request, please send an email to info@iorders.ca.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.
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6. Storing and Transferring Your Personal Information
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Security. All information you provide to us is stored on secure servers in a controlled environment with limited access. Any payment transactions will be encrypted in transit using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Service, you are responsible for keeping this password confidential. Subscribers should not share their password with anyone. While no transmission of information via the internet is completely secure, we take reasonable measures to protect your personal information. We cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
International Transfers of your Personal Information. The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third-party service providers have operations. If you are located in the European Union (“EU“), your personal information will be processed outside of the EU including in the United States; these international transfers of your personal information are made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission. If you wish to inquire further about these safeguards used, please contact us using the details set out at the end of this privacy policy.
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7. Links to Third Party Sites
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The Service may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

Some of the pages on our Website may utilize framing techniques to serve content to/from our partners while preserving the look and feel of our Website. Please be aware that you are providing your personal information to these third parties and not us.
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8. Children’s Privacy
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The Service is not directed at persons under 13 and we do not intend to collect personal information from children under 13 in our capacity as a controller. If you become aware that a child has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this privacy policy.
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9. Changes to This Policy
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We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy in a material way, we will update the “last modified” date at the end of this privacy policy. Changes to this privacy policy are effective when they are posted on this page.
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10. Contact Us
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iOrders welcomes your comments, concerns and questions regarding this Privacy Policy and the use of your personal information. If you would like access to your information, if you have any comments, queries or requests relating to our use of your personal information, if you would like a copy of our Privacy Policy emailed to you or if you find any errors in our information about you, please contact us via email at info@iorders.ca For any privacy-related inquiries or to access your information, please contact us at info@iorders.ca