Do you know how your customers really feel about your restaurant? Understanding their feedback can make a big difference in how you serve them. In fact, 78.8% of Americans prefer food delivery services. It makes it even more important for you to meet their expectations quickly and efficiently.

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Using customer sentiment analysis tools helps you understand what customers think and feel about your service. AI customer sentiment analysis tracks their feedback, identifies any issues, and allows you to improve in real-time.

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In this guide, you will learn how these tools can boost your restaurant's service, enhance customer satisfaction, and build loyalty. You'll also know how AI-powered sentiment analysis can help take your restaurant to the next level.

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What Are Customer Sentiment Analysis Tools?

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Customer sentiment analysis tools help you understand how your customers feel about your restaurant. These tools use AI and data to analyze feedback from reviews, social media, surveys, and more. 

By tracking customer sentiment, you can learn about their emotions, preferences, and overall experiences.

Sentiment analysis tools break feedback into three types:

• Positive Sentiment: Customers are happy and satisfied with your service.
• Negative Sentiment: Customers are unhappy and point out areas that need improvement.
• Neutral Sentiment: Feedback that is neither good nor bad, giving you balanced insights.

These tools let you easily track customer sentiment across different platforms. Understanding this data can help you improve your service and the customer experience.

Now, let’s look at how AI-powered sentiment analysis can benefit your restaurant.

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How do Restaurants Benefit from AI-Powered Customer Sentiment Analysis?

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AI-powered customer sentiment analysis tools help you better understand your customers' emotions and experiences. Here are some of the key benefits:

• Real-Time Insights

AI sentiment analysis allows you to analyze customer feedback instantly. You can quickly adjust your operations and respond to issues as they arise, ensuring customer satisfaction in real-time.

• Improved Customer Experience

When you understand your customers' emotions, you can improve your services and resolve complaints faster. By anticipating their needs, you can offer a personalized experience that keeps them coming back.

• Actionable Data

AI-powered tools provide actionable insights that guide your decisions on menu changes, marketing strategies, and operations. You can focus on what works best for your customers, improving your business efficiency.

• Enhanced Brand Reputation

Regularly analyzing customer sentiment helps maintain a positive image by allowing you to address negative feedback quickly. It shows your customers that you care and are committed to improving.

• Increased Customer Loyalty

Understanding sentiment helps you create personalized experiences, leading to happier customers. It increases satisfaction, builds loyalty, and encourages repeat visits.

Using AI-powered sentiment analysis helps you improve service, manage feedback, and grow your business. Now, let's look at some of the best AI sentiment analysis tools for your restaurant.

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15 Best AI Customer Sentiment Analysis Tools in 2025

Here are the best customer sentiment analysis tools that you can use in 2025:

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1. iOrders

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iOrders is an all-in-one platform designed to help restaurants manage their online presence and customer feedback. With its Smart AI-powered Review System, iOrders provides restaurants with valuable insights into customer experiences, allowing them to respond faster and improve overall service.

Features:

• Real-Time Sentiment Analysis: iOrders offers instant analysis of customer reviews and feedback across multiple platforms. You can track customer emotions in real-time and quickly address issues as they arise.
• Actionable Insights from Guest Sentiment: Translate guest feedback into actionable insights. Understand exactly how customers feel, identify operational aspects that impact their experience, and gain clear steps on how to improve.
• Engage with All Reviews in One Place: Manage reviews from various platforms through a unified dashboard. Read, analyze, and reply to reviews easily, ensuring you stay on top of customer feedback.
• AI-Powered Brand-Aligned Responses: Use AI to craft personalized, brand-aligned responses for common comments and frequently asked questions. It ensures timely and consistent communication with customers, enhancing their experience.

With iOrders, you gain a comprehensive understanding of your customers’ sentiments, empowering you to improve service and build long-term loyalty.

Pricing:

iOrders offers the most affordable pricing tailored to your restaurant’s needs. We focus on delivering solution-oriented tools that fit your business model, providing maximum value without unnecessary costs. Book a free demo today to explore how iOrders can benefit your restaurant.

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2. Qualtrics

Qualtrics helps you understand customer experiences by analyzing feedback through its Experience Management Platform (EMP). It includes tools for Customer Experience (CX), Employee Experience, and Strategy & Research.

Features:

• Create and Manage Surveys: Build and distribute customer surveys to gather valuable feedback.
• Text iQ for Sentiment Analysis: Use customer sentiment analysis AI to determine the emotional tone of feedback.
• Perform Context Analysis: Analyze customer feedback deeply by understanding the context behind their comments.

Pricing:
Qualtrics offers three suites for holistic Experience Management (XM):

• Customer Experience
• Employee Experience
• Strategy & Research

Pricing varies depending on the specific solutions and services you need. You can request a customized quote based on your unique pain points and the benefits that Qualtrics offers.

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3. Sprout Social

Sprout Social is an all-in-one social media management platform that helps brands manage their social media presence. It allows you to plan, organize, and schedule posts across various platforms like Facebook, Instagram, LinkedIn, TikTok, Pinterest, and YouTube. 

Features:

• Sentiment Research: Analyze social media feedback using natural language processing to assess sentiment.
• Sentiment Reclassification: Adjust sentiment classification manually if the tool detects it incorrectly.
• Predefined Sentiment Rules: Customize rules to improve the accuracy of sentiment analysis.

Pricing:

• Standard: $199 per seat/month
• Professional: $299 per seat/month
• Advanced: $399 per seat/month
• Enterprise: Custom pricing (includes all listening features)

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4. OpenText

OpenText is an enterprise information management (EIM) software that offers a suite of solutions for managing and analyzing valuable insights from enterprise data. It allows sentiment detection from various sources, such as documents, social media, and customer feedback.

Features:

• Advanced Sentiment Analysis: Utilize Magellan Text Mining for deep sentiment analysis.
• Cross-Document Analysis: Analyze content across multiple documents for comprehensive insights.
• Multilingual Sentiment Analysis Processing: Process sentiment in nearly 40 languages.

Pricing: 

Contact OpenText for a custom quote based on your business needs and desired solutions.

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5. Semantria

Semantria uses Lexalytics’ text and sentiment analysis API, which uses natural language processing and machine learning algorithms to extract valuable data. It helps you analyze customer feedback and social media content, identifying sentiment, themes, and trends. 

Features:

• Customizable Categorization Tools: Custom sentiment analysis to your restaurant's specific needs.
• Entity Recognition: Identify key elements in customer feedback for deeper insights.
• Multilingual Sentiment Analysis: Analyze sentiment in over 30 languages to cater to a global audience.

Pricing: 

Contact Semantria for a custom quote based on your restaurant's specific needs and data volume.

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6. Dialpad

Dialpad is a cloud-based communication platform that combines business calls, text messaging, and video meetings with AI-powered sentiment analysis. It offers a unique approach to real-time customer sentiment analysis by transcribing voice calls while performing live sentiment analysis to detect positive, neutral, or negative emotions. 

Features:

• Dialpad AI Contact Center: Use AI to assist in customer service interactions by analyzing sentiment in real-time.
• Real-Time Assist: Provide immediate support to customers with AI-driven insights during live conversations.
• QA Scorecard: Analyze sentiment within quality assurance metrics to evaluate and improve customer service.

Pricing:

• Free Plan: Host up to 10 participants and meet for up to 45 minutes.
• Paid Plan: Starts at $15 per user/month and goes up to $150 per user/month.
• Enterprise Level: Contact Dialpad for custom pricing based on your business needs.

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7. Medallia

Medallia is a comprehensive customer and employee experience platform that captures feedback from various touchpoints throughout the customer journey. It goes beyond just online reviews by collecting insights from surveys, website behavior, support interactions, and product reviews. 

Features:

• Detailed Sentiment Analysis: Obtain deep insights into customer sentiment from multiple sources.
• Customer Effort Score (CES): Measure how easy customer interactions are, helping you optimize the experience.
• Employee Pulse Surveys: Gather employee sentiment through surveys to improve service and company culture.

Pricing: 

Medallia offers transparent and flexible pricing, providing solutions that can scale based on your needs.

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8. SentiStrength

SentiStrength is a unique sentiment analysis tool designed to analyze the sentiment of social web texts, providing quick insights with human-level accuracy. It is primarily a Windows-based software but works on other systems like Mac, Linux, and Android through Crossover. SentiStrength can analyze up to 16,000 texts per second.

Features:

• Sentiment Analysis Tool: Analyze text sentiment with scores ranging from -5 (extremely negative) to 5 (extremely positive).
• Downloadable: Easy to download and use right away on your system.
• Open-Source and Paid API: Offers both free and premium integration options for different needs.

Pricing: 

SentiStrength is considered a "free tool" for academic research. However, a commercial licence (Java version) is available for £1000. 

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9. Mentionlytics

Mentionlytics is a web and social media monitoring platform designed to help you track brand mentions across multiple channels like Facebook, Instagram, YouTube, LinkedIn, Reddit, and X (Twitter). It utilizes natural language processing to perform sentiment analysis, providing insights into whether brand mentions are positive, neutral, or negative. 

Features:

• Over 100 Supported Languages: Track sentiment across global platforms with multilingual support.
• Review Monitoring: Monitor and manage customer reviews from various sources.
• Email Alerts: Get instant notifications about any sentiment changes.

Pricing:

• Basic Plan: $58/month for up to 5 users.
• Enterprise Level: $792/month for larger teams and MNCs.
• New Premium Add-on Service: Speak with an expert for custom advice and solutions.

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10. Hootsuite

Hootsuite is a comprehensive social media management tool that helps you monitor and manage your brand's presence across various platforms. With its sentiment analysis tool, you can track how people feel about your brand, analyze customer opinions, and identify key trends in real-time. 

Features:

• Social Media Data Tracking: Monitor sentiment across multiple social platforms.
• Trend Discovery: Identify key trends in customer sentiment.
• Advanced and Detailed Analysis: Get in-depth insights into customer opinions.

Pricing:

• 30-day Free Trial: Try before you buy.
• Paid Plans: Starting at $22/month, with additional features in higher tiers.

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11. SentiSum

SentiSum is an AI-powered sentiment analysis tool designed to offer in-depth insights from both positive and negative customer feedback. It seamlessly integrates with your existing customer support systems, pulling data from emails, chats, phone calls, surveys, and reviews. 

Features:

• Multi-Channel Data Collection: Collect sentiment from various communication channels.
• Automated Tagging: Automatically tag and categorize customer sentiment.
• Over 100 Languages Supported: Analyze feedback from around the world.

Pricing:

Reach out for customized pricing details.

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12. Brand24

Brand24 is an AI-powered media monitoring tool designed to detect, track, and analyze brand mentions across various online platforms. It helps businesses understand customer sentiment by analyzing mentions from social media, news sites, blogs, and more. 

Features:

• Influencer Score: Track the impact of influencers on sentiment.
• Context Analysis: Gain a deeper understanding of customer feedback.
• AI Intents Analysis: Identify underlying customer intentions behind their feedback.

Pricing:

• 14-day free trial
• Individual Plan: $149/month
• Business Plan: $499/month

For more plans and custom benefits, contact Brand24 directly.

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13. Meltwater

Meltwater is a media intelligence and social listening tool that helps businesses track and analyze online news, social media, and digital content. It provides in-depth insights into brand reputation, customer sentiment, and competitive trends across platforms like X (Twitter), Facebook, Instagram, and more. 

Features:

• Customizable Alerts: Set up alerts for sentiment changes in real-time.
• Influencer Identification: Find key influencers driving customer sentiment.
• Social Reporting: Generate detailed social media sentiment reports.

Pricing:

• Essentials, Suite, and Enterprise Plans available

Book a free demo for custom pricing.

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14. Reputation.com

Reputation.com specializes in enhancing brand awareness through review monitoring, social media listening, and online listing analysis. It uses machine learning and natural language processing to analyze customer feedback from surveys, social media, and reviews, categorizing sentiments into positive, neutral, or negative. 

Features:

• Real-Time Monitoring: Monitor and react to customer sentiment in real time.
• Actionable Insights: Get insights that can help improve customer experience.
• Sentiment Score: Track your overall sentiment score across platforms.

Pricing:

Contact for custom pricing.

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15. Sentigem

Sentigem is a straightforward and free sentiment analysis tool that works directly in your browser. By simply pasting text into the tool, you can instantly analyze the sentiment behind it. 

Features:

• Quick Sentiment Analysis: Instantly analyze the sentiment of any text.
• API Key: Implement sentiment analysis with an API key for integration.
• Real-Time Results: Get sentiment results immediately after inputting text.

Pricing:

Contact for custom pricing.

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Conclusion

Sentiment analysis tools help businesses understand customer feedback, track emotions, and improve their services. These tools use AI and natural language processing to analyze text across various platforms, offering insights that can shape better decisions. Features like multilingual support, sentiment reclassification, and integration with different channels are available across tools.

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iOrders provides an affordable and tailored solution for restaurants, helping them gain actionable insights from customer sentiment. With its user-friendly design and focused features, it’s built to enhance the dining experience and streamline operations.

Ready to enhance your restaurant’s customer engagement? Book a free demo today and see how iOrders can help you optimize feedback and improve service.

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